Frequently Asked Questions
What is Vegpotato?
- Vegpotato is an online platform that connects consumers with fresh, locally sourced Vegetables, Fruits and Meat. We bring the farmer's market experience directly to your doorstep by delivering high-quality produce right to you.
What areas do you deliver to?
- We currently deliver to almost all areas within Karachi except few.
What are your delivery hours?
- Our delivery hours are from 9 AM to 5 PM, seven days a week. You can choose a delivery slot that suits you best when placing your order.
Is there a minimum order amount?
- Yes, the minimum order amount is PKR 500.
How much is the delivery fee?
- The delivery fee is PKR 199 for every order.
How do I place an order?
- You can place an order through our website or WhatsApp number Simply browse our products, add them to your cart, and proceed to checkout.
What payment methods do you accept?
- We accept cash on delivery, Bank Transfers, and mobile wallet payments (such as Jazz Cash and Easy Paisa).
Can I modify or cancel my order after it’s been placed?
Yes, you can modify or cancel your order within one hour of placing it by contacting our customer service.
How do you ensure the quality of your products?
- We source our products from reputable suppliers and conduct regular quality checks to ensure freshness and quality.
What if an item I ordered is out of stock?
- If an item is out of stock, we will notify you and offer a substitute or a refund for that item.
Can I track my order?
- Yes, you will receive a tracking link once your order is out for delivery. You can use this link to track the status of your delivery in real-time.
What happens if I am not home when my order arrives?
- If you are not home, our delivery driver will attempt to contact you. If we are unable to reach you, your order will be returned to our facility.
What is your return policy?
- If you are not satisfied with any product, you can return it to the delivery driver on the spot. If you notice any issues after delivery, please contact our customer service within 24 hours for a resolution.
How long does it take to process a refund?
- Refunds are processed within 3-5 business days after the return is received and inspected.
How do you ensure the hygiene of your products?
- We follow stringent hygiene practices at every step of the supply chain, from sourcing to delivery. Our facilities are regularly sanitized, and our staff is trained in food safety and hygiene.
How can I contact customer service?
- You can reach our customer service team via WhatsApp number at 0335 3220 935 Our team is available from 11 AM to 9 PM to assist you with any queries or concerns.